Returns and Refunds Policy

To take coffee lovers on an extraordinary journey with every sip of coffee, as 101CAFFE’ travels around Italy to find the best roasteries.

Thank you for shopping at 101CAFFE’ SINGAPORE.

We do not accept any cancellation or modification of an order once it has been accepted and confirmed on the web. Hence, it is important that you check your order before proceeding with the payment.

Notwithstanding that the order has been accepted and confirmed, we reserve the right to cancel the order or any part thereof at any time without giving you any reasons. In the event of a cancellation we will inform you via email and refund you accordingly, less the delivery fee (if any).

All refunds will be credited without interest into the same credit card that was used for the order. Please note that it takes approximately 21-45 days for a credit return to your card to be effective.

You are strongly advised to check the product(s) purchased at the time of delivery. All products leaving our warehouse have been checked for quality and quantity accuracy. The delivery personnel will under no circumstances take back rejected goods.

RETURNS

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 calendar days of the delivery of the product.


To be eligible for a return, please make sure that:

    1. The product was delivered within 7 calendar days;
    2. The product isn’t used or damaged; and
    3. You obtained a Return Merchandise Number (RMN) from us.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), please contact us by:

    1. Phone/SMS to +65 8768 6400 (Monday to Friday: 9am to 6pm)
    2. Email: [email protected]
    3. Visiting this page on our website: https://www.101caffe.sg/contact-us/

Once you have obtained the RMN, please send the product to:

James and James Fulfilment
29 Tuas Avenue 13
Singapore 638995

Shipping charges

Shipping charges incurred in connection with the return of a product are not refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items may be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by:

    1. Phone/SMS to +65 8768 6400 (Monday to Friday: 9am to 6pm)
    2. Email: [email protected]
    3. Visiting this page on our website: https://www.101caffe.sg/contact-us/