FAQs

Please find the answers to mots frequent questions regarding our products, our delivery services and payments options!

Products

We have capsules that fit will fit either of the machines. You will need to choose the correct compatible product and it will fit into the right machine without any issues.

Our capsules do not present any risk to your machine or its warranty.

We carefully select independent and experienced artisans all over Italy who roast and blend coffee following traditional processes. In each cup of our coffee, you will discover the uniqueness of different Italian towns and cities. We will help you through our wide range of products to find the coffee that will truly be your favourite.

No, we are not parallel importers of the commercial brands. 101CAFFE’ has its own coffee roasters in different regions of Italy that help us to develop a wide range of premium coffee. This coffee is then ‘packaged’ to be compatible with the coffee machines of major brands.

A blend combines coffee from two, three and sometimes four different origins around the world. They are blended to balance the flavours for all parts of the palate. While standard coffees are made from blends, a good blend like 101CAFFE’s is specially designed so that the flavour stays true even after milk is added.

Single origin coffee is sourced from just one geographical region of a country and is usually consumed black to enjoy the individual characteristics of coffee from that particular area.

Our coffees are from all over the world. It could be a Single-Origin from Sumatra (Indonesia) or a premium blend of 100% Arabica from Central America or a full-bodied blend of Central American Arabica beans and African Robusta beans.

One thing all our coffee have in common is that they are all responsibly sourced from sustainable plantations.

Green (raw) coffee beans are roasted to produce the characteristic flavours of coffee. Our coffee is roasted by artisans all over Italy. Discover the uniqueness of different Italian towns and cities, where coffee roasters still follow the age-old recipes of roasting and blending to produce a true Italian coffee masterpiece.

In accordance to US standards, to label a coffee as “decaffeinated”, that coffee must have had its caffeine level reduced by no less than 97.5 percent. So how much caffeine is our decaf coffee? Our recipe has less than 0.1% caffeine.

Arabica and robusta coffee are two different species of coffee that have very different flavor profiles. Arabica beans are typically sweeter while robusta coffee beans are stronger and more acidic.

All capsules are pre-dosed and packed in a protective environment to keep the freshness intact until the drink reaches the cup.

For questions on delivery, please click here.

Orders placed before 12pm on Mondays to Fridays (excluding gazetted public holidays) will be delivered within 2 working days. Orders placed after 12pm and on weekends and public holidays will be delivered within 3 working days.

Should the delivery attempt be unsuccessful, an SMS will be sent to your mobile phone to reschedule the delivery.

For payment by bank transfer and cheque, the order will be shipped within 3 working days after the payment is received.

We do our best to pack and deliver your items safely and securely. We are very sorry that you received a damaged item, please notify us at [email protected] immediately for assistance.

We aim to provide you the best quality products. Let us know what your concern is by email to at [email protected].

Delivery & Quality

Payments

We use third-party services for payment processing (e.g. payment processors), namely Stripe for credit card payments and Paypal.
We will not store or collect your credit card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are Stripe and PayPal

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
It is also possible to pay by cheque and bank transfer but your order will only be processed when we receive the payment. Please contact us at [email protected] for more information on these two payment methods.

You can pay by bank transfer. Please indicate your order number in the reference section of the transfer.

The order will be automatically canceled after 5 working days if the payment has not be received (feel free to contact us if you have any question).

The order will be shipped within 3 working days after the payment is received. Orders placed after 12pm and on weekends and public holidays will be delivered within 3 working days. Should the delivery attempt be unsuccessful, an SMS will be sent to your mobile phone to reschedule the delivery.

Our Bank details are:

101CAFFE’ SINGAPORE PTE.LTD.:
Bank: DBS BANK LTD.
Account number: 003-955108-8
BIC: DBSSSGSG

You can pay by cheque.

Please mail your cheque payable to 101CAFFE’ Singapore Pte Ltd to our office address.

Indicate your order number at the back of your cheque.

Our office address

101CAFFE’ Singapore Pte Ltd
6 Kensington Park Drive #01-08
Singapore 557322
The order will be automatically canceled after 5 working days if the payment has not be received (feel free to contact us if you have any question).

The order will be shipped within 3 working days after the payment is received. Orders placed after 12pm and on weekends and public holidays will be delivered within 3 working days. Should the delivery attempt be unsuccessful, an SMS will be sent to your mobile phone to reschedule the delivery.

Our Bank details are:

101CAFFE’ SINGAPORE PTE.LTD.:
Bank: DBS BANK LTD.
Account number: 003-955108-8
BIC: DBSSSGSG

Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Click here to see our full Security & Privacy Policy.